Welcome to my portfolio

Customer Success Specialist,
Project Manager,
AI Automation Engineer

Customer focused professional transforming support into strategic growth. 5+ years driving retention, satisfaction, and revenue through human first solutions and project management.

Get in Touch View Experience
Nefe Clarke - Professional
AI Engineer
5+ Years
0
Years Experience
0
Issues Resolved
0
Satisfaction Rate
0
LTV Increase
Get to know me

About Me

Nefe Clarke working

I'm a customer focused professional dedicated to transforming support into strategic growth. With 5+ years spanning customer support, project management, and email marketing, I've consistently delivered tangible outcomes that directly impact bottom line metrics.

My approach combines empathetic communication with data driven insights. I don't just resolve issues — I identify patterns, anticipate needs, and create retention strategies that turn customers into advocates.

87%
LTV Increase
92%
Retention
48%
Email Open Rate
342%
Lead Growth
My Journey

Experience

AI Automation Engineer

Freelance • Remote

Jan 2025 - Present
Design & implement AI-powered workflows reducing manual work by 70%
Integrate APIs & automation tools (Make, Zapier, n8n) for enterprise clients
Optimize business processes through intelligent automation strategies
Deliver custom solutions increasing client efficiency and ROI

Customer Support & Email Marketing

Qwoted • New York, USA

Jan 2023 - Present
8,500+ inquiries resolved
97% satisfaction rate
187% lead quality increase
68% response time reduction

Project Manager

Intelligent Innovations • Lagos, Nigeria

Nov 2021 - Oct 2023
Managed 5-6 concurrent projects with 94% on-time delivery
Reduced team idle time by 35%, boosting utilization to 57%
Developed proactive risk mitigation strategies preventing delays
Created detailed timelines reducing scope surprises by 40%

Customer Care Executive

Phixeon Technologies • Lagos, Nigeria

Sep 2019 - Oct 2021
30% duplicate reduction
36 hour resolution time
40% satisfaction increase
Quarterly trend reports
Featured Work

Notable Projects

JobMatch

Project Manager & QA

An innovative job matching platform that connects job seekers with their ideal opportunities using smart matching algorithms. The platform streamlines the hiring process for both candidates and employers.

Key Contributions
Led cross-functional team coordination
Managed project timelines & deliverables
Conducted comprehensive QA testing
Ensured quality standards & bug-free releases
Visit Project

Union Bank

Project Manager

Enterprise banking solution developed for Union Bank through a contracted engagement. Worked on core banking features and digital transformation initiatives to enhance customer experience.

Key Contributions
Coordinated with client stakeholders
Managed contracted team deliverables
Oversaw project milestones & reporting
Facilitated seamless client communication
Enterprise Project

HealthPaddy

Project Manager & QA

A comprehensive health and wellness platform designed to help users track, manage, and improve their health journey. Features include health monitoring, personalized recommendations, and wellness resources.

Key Contributions
Drove product development lifecycle
Established QA processes & standards
Managed sprint planning & execution
Ensured user-centric feature delivery
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Releazze

Project Manager

A dynamic product launch and release management platform helping teams streamline their go-to-market strategies. Enables efficient coordination of product releases across multiple channels and stakeholders.

Key Contributions
Drove cross-functional teams from planning to launch
Coordinated stakeholders for clear scope & timelines
Monitored progress and resolved blockers
Standardized project workflows for consistency
Enterprise Project
What I Bring

Skills & Expertise

Customer Relations

CRM & HubSpot
Conflict Resolution
Customer Retention
Multi-channel Support
First Contact Resolution

Project Management

Timeline Development
Resource Allocation
Risk Management
Stakeholder Communication
Agile Methodology

Marketing & Analytics

Email Marketing Campaigns
A/B Testing
Data Segmentation
KPI Analysis
Lead Generation
Let's Connect

Let's Work Together

Ready to discuss how I can drive customer success for your organization? Let's connect.

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📍 Lagos, Nigeria | 📞 +234 8139296581

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